Application tracking
Track your application
Enter the reference number you received after submitting (e.g. CR-2025-123456) to see every stage of processing in real time.
Live activity from the diaspora
Reviews
What applicants say
4.2· 26 verified reviews
“My ePassport application was handled start to finish without me flying home. Updates came through at every stage.”
Tendai M.
London, UK
“Process was fine but I had to re-upload my ID because the first photo was blurry. Support did help.”
Tafadzwa Z.
Cape Town, SA
“Uploaded my birth certificate on the dashboard and the status changed to Review the same day. Very smooth.”
Rutendo C.
Johannesburg, SA
“Slow at the start and I had to chase for an update. It was eventually resolved, but I expected faster.”
Panashe T.
Birmingham, UK
“The live chat team answered within minutes. Got my National ID collected by my sister in Harare.”
Farai N.
Perth, Australia
“Reasonable service, but the live chat was busy twice when I needed it during European hours.”
Lovemore F.
Berlin, Germany
“Good service overall. Took a little longer than the quoted turnaround, but communication was honest.”
Chipo D.
Toronto, Canada
“My first application was rejected for a document issue nobody explained clearly up front. Frustrating experience.”
Michael T.
Atlanta, USA
“Vehicle registration change of ownership done from abroad — I did not believe it was possible.”
Simba K.
Dallas, USA
“It works, but I'd like SMS updates as well as email. Email can get buried.”
Mukudzei J.
Cape Town, SA
“The fingerprint capture on my phone worked first try. Simple and quick.”
Nyasha B.
Manchester, UK
“Payment stage took three days to confirm on my account. Sorted in the end but stressful.”
Wellington T.
Durban, SA
“Courier delivered my documents to my door in Dubai. Worth every cent.”
Kudzai M.
Dubai, UAE
“Marriage certificate sorted in under three weeks. The tracking page kept me calm.”
Anesu R.
Gaborone, Botswana
“Plastic driver's licence renewed without a single trip to CVR. Excellent.”
Munashe H.
Auckland, NZ
“Clear pricing and no hidden costs. Would use again for my son's documents.”
Ropafadzo S.
Windhoek, Namibia
“Death certificate for my late father processed with real care and respect. Thank you.”
Blessing M.
Dublin, Ireland
“Everything worked, though the customs stage added about a week I hadn't planned for.”
Tinashe G.
Leeds, UK
“Status moved from Paid to Production to Dispatched and I could see each step. Very professional.”
Vimbai N.
Pretoria, SA
“Citizenship confirmation letter arrived exactly when they said it would.”
Charmaine H.
Melbourne, Australia
“I applied at midnight from my kitchen table. Would have cost me a flight otherwise.”
Precious M.
Bristol, UK
“Number plates and vehicle registration handled together. One point of contact throughout.”
Priscilla N.
Calgary, Canada
“Solid. The dashboard timeline is genuinely useful — I stopped worrying after the first update.”
Takudzwa S.
Glasgow, UK
“Non-marriage certificate for my visa application, done in two weeks flat.”
Sarah C.
Auckland, NZ
“Team explained every requirement before I paid a cent. No surprises at all.”
Grace M.
Boston, USA
“Good outcome. Uploading on mobile was slightly fiddly but it went through.”
Shamiso Q.
Gaborone, Botswana